Last updated June 9, 2026
Refund and Cancellation Policy
Movement is designed to start free. Paid plans should be easy to cancel, and billing issues should be handled plainly.
Free scans
The free scan experience does not require a card. There is no charge for starting a free scan.
Monthly subscriptions
Monthly plans renew until cancelled. Cancelling stops future renewals but does not automatically refund charges already processed.
Refund requests
If you were charged by mistake, could not access a paid feature, or cancelled shortly after purchase, contact us within 14 days of the charge. We will review the request and issue a refund when the charge is clearly unintended or the paid service was not usable.
Coach, studio, and partner pilots
Partner pilots, studio licenses, and custom coaching packages may use separate written terms. If a separate agreement exists, that agreement controls billing and refunds for that pilot.
No outcome guarantee
Movement provides software and coaching workflow tools. We do not guarantee performance improvement, injury prevention, medical outcomes, or specific training results.
How to request help
Include the email used for the account, the charge date, the plan or pilot name, and a short description of the issue.
Billing contact
Send refund or cancellation questions to james@getmovements.com.
See the terms and privacy page for related policies.